At PMSURYA, customer satisfaction is our priority. We strive to provide you with high-quality digital products and exceptional service. If you are not completely satisfied with your purchase, our Refund and Return Policy is designed to ensure a smooth and hassle-free experience.

Refund Policy:

Eligibility Criteria for Refunds:

Non-Delivery: Refunds can be issued if the purchased product is not delivered.
Technical Issues: In case of technical difficulties preventing product usage.
Significant Defects: If there are critical errors unresolved within a reasonable time.

Refund Request Process:
Timeframe: Initiate refund requests within [7] days from the purchase date.
Contact: Reach out to our support team at [email protected] with detailed issue descriptions.

Investigation Process:
Assessment: We’ll review your request and may ask for additional information.
Eligibility: Your request’s eligibility will be determined based on the criteria.

Refund Procedure:
Approval: If approved, refunds will be processed within [3] business days.
Payment Method: Refunds will be issued to the original payment method used.

Cancellation Policy:

Eligibility Criteria for Cancellations:

Cancellation Period: Cancellations are permitted before the product delivery.
Exceptional Circumstances: Consideration for specific cases may apply (subject to evaluation).

Cancellation Request Process:
Timeframe: Initiate cancellations before the product delivery or service activation.
Contact: Reach out to our support team at [email protected] with cancellation requests.

No Refund/Cancellation Cases:
Beyond Timeframe: Requests made after the specified timelines will not be entertained.
Product Usage: No cancellations/refunds after product usage or activation.

Additional Notes:
Trust & Commitment: We prioritize customer satisfaction and aim to provide exceptional service.
Transparency: Clear communication regarding refund/cancellation policies to ensure a smooth experience.